Epom Support Center
Please visit our Support Center (epom.com/support)
to find a lot of helpful recommendations. New clients of Epom can find a comprehensive user-guide here.
Epom Account Management
We provide free account management for all clients of Epom Enterprise solution during set-up or migration to Epom
ad platform from other ad serving solutions. The process of migration, system configuration, team training and finding
solutions for ongoing issues will become easy, due to Epom account managers’ assistance.
Contact Customer Support
If you can’t find certain information about Support Center, or if you face technical issues, using the platform,
feel free to contact Epom support center via this e-mail:
firstname.lastname@example.org. Epom Support Team will be glad to
answer any questions and provide you with the required technical assistance.
There are two SLA levels available for customers. Our classic package is free and available for all Epom Ad Server
and/or Epom Market clients, and Epom Support Engineers always do their best to respond to all clients’ inquiries AQAP.
Premium packages are designed for clients, who require additional priority support options.
||Within 1 business day for requests, sent 12 a.m. - 7 p.m. GMT.
Next business day – for requests outside the mentioned timeframe
||any time (24x7x365)
||3 hours (if notified by phone)
||Skype, e-mails, phone
||any time (24x7x365)
||Contact email@example.com for details
If you have some specific requirements in terms of client support, please contact our sales reps at
Epom significantly optimized 4shared ad inventory which resulted into a total revenue boost of 35%. The platform is serving more than 5B of 4shared's ad impressions monthly, including a big volume of mobile traffic. Before we had tried Epom, we experienced troubles with monetizing mobile traffic and video, Epom has solved this problem effectively. Critically for us, Epom customer support is just as good as their server.
Andrey Luilko, Sales Director at 4shared.com
If you are looking for a good ad server, I highly recommend to try Epom. I’m happy to provide further information if required.
We selected Epom after a competitive bidding process with multiple vendors. We were impressed by Epom's offering and are looking forward to a long and successful partnership.
Jan Miczaika, Head of Operations at Wooga