Client Support

Epom provides its clients with the universal cross-platform ad serving solution, which enables to manage diverse ad inventory, including desktop, mobile web, video and mobile app ad inventory.

Epom ad serving technologies

Epom Support Center

Please visit our Support Center ( to find a lot of helpful recommendations. New clients of Epom Ad Server can find a comprehensive user-guide here.

Epom Account Management

We provide free account management for all clients of Epom Enterprise solution during set-up or migration to Epom ad serving platform from other ad serving solutions. The process of migration, system configuration, team training and finding solutions for ongoing issues will become easy, due to Epom account managers’ assistance.

Contact Customer Support

If you can’t find certain information about Support Center, or if you face technical issues, using the platform, feel free to contact Epom support center via this e-mail: Epom Support Team will be glad to answer any questions and provide you with the required technical assistance.

Support options

There are two SLA levels available for customers. Our classic package is free and available for all Epom Ad Server and/or Epom Market clients, and Epom Support Engineers always do their best to respond to all clients’ inquiries AQAP. Premium packages are designed for clients, who require additional priority support options.

SLA Response Time Channels Availability Cost
Classic Within 1 business day for requests, sent 12 a.m. - 7 p.m. GMT.
Next business day – for requests outside the mentioned timeframe
Skype, e-mails any time (24x7x365) Free
Premium 3 hours (if notified by phone) Skype, e-mails, phone any time (24x7x365) Contact for details

If you have some specific requirements in terms of client support, please contact our sales reps at

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With full responsibility we can say that Epom is our smartest investment for online marketing toward managing advertising space. Epom enables to launch and manage the banners easily depending on the preferences of the clients. Also, Epom offers the best customer service that we have ever had.
Gentian Lluka, Chief Executive Officer at Telegrafi
Display Traffic House
Epom provides us with a lot of advantages like deep targeting, excellent mobile solution, detailed analysis and campaigns management. With Epom we rapidly increased our key efficiency metrics. Epom provides clients with personal assistance, which was a great value for us. We deeply appreciate Epom’s outstanding services and cooperation. They know the market and care about our needs and requirements.
Raymond Fenech,
Chief Executive Officer at Display Traffic House