Epom Support Center
Please visit our Support Center (epom.com/support)
to find a lot of helpful recommendations. New clients of Epom can find a comprehensive user-guide here.
Epom Account Management
We provide free account management for all clients of Epom Enterprise solution during set-up or migration to Epom
ad platform from other ad serving solutions. The process of migration, system configuration, team training and finding
solutions for ongoing issues will become easy, due to Epom account managers’ assistance.
Contact Customer Support
If you can’t find certain information about Support Center, or if you face technical issues, using the platform,
feel free to contact Epom support center via this e-mail:
firstname.lastname@example.org. Epom Support Team will be glad to
answer any questions and provide you with the required technical assistance.
There are two SLA levels available for customers. Our classic package is free and available for all Epom Ad Server
and/or Epom Market clients, and Epom Support Engineers always do their best to respond to all clients’ inquiries AQAP.
Premium packages are designed for clients, who require additional priority support options.
||Within 1 business day for requests, sent 12 a.m. - 7 p.m. GMT.
Next business day – for requests outside the mentioned timeframe
||any time (24x7x365)
||3 hours (if notified by phone)
||Skype, e-mails, phone
||any time (24x7x365)
||Contact email@example.com for details
If you have some specific requirements in terms of client support, please contact our sales reps at
At Adperium.com, we are using the Epom Ad Server to serve millions of daily impressions. We are very pleased with the partnership, I've never seen a technology partner being able to resolve and implement fixes and features to their platform so quickly. The Epom support team is excellent and very helpful as well. In general, our experience with Epom is very good - I highly recommend working with them.
Niek van der Maas, CEO/Co-founder Adperium.com
I used a variety of ad servers for managing ads, but I love Epom most of all for its simplicity, effectiveness and great support.
Epom has worked fantastically for us. The system offers several unique features and functionalities
that set it apart from any other solution on the market.
Rohmat Sugito, Chief Executive Officer at Ocentrum Media