Head of Customer Support

Required skills

  • fluent English (advanced level);
  • experience in managing support teams;
  • experience in providing support services and at least 2 years with customer support;
  • analytical problem-solving and troubleshooting abilities with attention to details;
  • excellent communication skills, both writing and verbal;
  • you know how to make both your clients and your team happy and satisfied.

Technical skills:

  • understanding of web services and web applications;
  • operational experience of bug-tracking systems (Jira, etc.);
  • experience in working with Web UI technologies (HTML, CSS, JavaScript);
  • experience in working with web debugging tools (Google Chrome DevTools, etc);
  • experience in working with REST API;
  • knowledge of any programming language (PHP, Java) is a plus.

Will be a plus:

  • have experience or knowledge in online advertising.

We offer:

  • Constantly developing and interesting product;
  • An interesting work on long term projects in friendly team;
  • Comfortable office in downtown;
  • Medical insurance;
  • 24 – day paid vacation, 100% paid sick leave;
  • Team buildings and corporate events.


  • manage support team;
  • expand support team proactively;
  • monitor team KPI;
  • implement ways for support processes optimization;
  • recruit and train new support team members;
  • communicate with customers and solve technical issues (per request);
  • solve issue inside support team and with other departments;
  • be a true leader by motivating the team and making working atmosphere productive and comfortable for everyone;
  • work closely with PM&QA teams to ensure users' needs are heard during product development.

If the description sounds good for you and matches your experience, please apply!

Contact Details

Elena Belousova HR Manager, Kyiv
  • Phone: +380 93 440 84 30
  • Email: h.belousova@epom.com
  • Skype: Lentca1

Please submit your CV written in English

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